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Manager, Water and Wastewater Systems Planning

City of Hamilton

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City of Hamilton

Manager, Water and Wastewater Systems Planning

About the City of Hamilton
Contribute to the City of Hamilton, one of Canada’s largest cities – home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason


JOB ID #: 18861

Manager, Water and Wastewater Systems Planning
Public Works / Hamilton Water 100 King Street West

NUMBER OF VACANCIES: 1 Full-Time Regular UNION/NON-UNION: Non Union Mgmt Professional HOURS Of WORK: 35.00 per week

SALARY/HOUR: $61.496 – $73.427 per hour
Note: See appropriate Collective Agreement or the Non Union Salary Range for details.

STATUS/LENGTH: Full-Time Regular


VACCINE VERIFICATION – As a condition of employment, you are required to provide proof that you are fully vaccinated, or provide proof of valid exemption, satisfactory to the employer prior to your start date. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the City of Hamilton.


Reporting to the Director, Water/Wastewater Planning & Capital, the Manager, Water & Wastewater Systems Planning will lead and be responsible for the overall concepts, planning, development and implementation of Water, Wastewater, and Stormwater (W/WW/SW) strategies supporting existing services as well as future growth within the City. Areas of focus include W/WW/SW programming and planning studies, development planning and review, master servicing and environmental assessment, system hydraulics and modelling, capital planning and infrastructure scope validation, and strategic maintenance and operational support activities. This position will also support internal and external communication requirements for specific projects and initiatives undertaken by the division.

This position is accountable for establishing and achieving departmental/divisional goals and objectives through the effective and efficient use of financial and staff resources and reports on sectional performance against appropriate benchmarks. Expectations include use of a “best practices” approach in developing and delivery of quality services in a timely and cost effective manner. The manager is expected to create a positive, respectful and collaborative work environment while instilling a customer service focus within the team. The manager role is accountable for ensuring that infrastructure planning programs are provided in accordance with City and Provincial guidelines, policies and regulations with minimal disruption to the public and in the most effective and efficient manner consistent with the City of Hamilton Mission and Vision.

This position will lead a staff team to achieve goals and initiatives to protect the health and safety of the public and the environment by ensuring compliance with changing industry standards and regulations. Work will focus on improving W/WW/SW system performance, delivering cost-effective and reliable services, and applying sound municipal planning practices for both long and short term system improvement programs. In addition, this position will be responsible for interacting with the public, Council, and government agencies where appropriate to ensure support for programs and projects. Staff teams will be managed to complete specific corporate, departmental and section projects and investigations, seeking new methods, systems or techniques to support continuous improvement in the delivery of services within the City.

Responsibility includes managing projects and programs in a variety of staff resource configurations ranging from individual work to leadership of cross-departmental work teams, exercising leadership, guidance, technical competence, innovative problem-solving and the achievement of results in all such settings.

The successful candidate will possess a high level of personal integrity and is an excellent communicator.


Assume responsibility for all planning related functions associated with W/WW/SW systems in Hamilton Water. These services will be tied directly to divisional responsibilities for specific programs to meet the changing needs of the residents and businesses of the City of Hamilton. Work will also involve interaction with local stakeholders and members of the public to communicate information regarding the status and plans for water and wastewater systems that impact their community.

The Manager, Water & Wastewater Systems Planning is accountable for ensuring that the programs within the section are assigned effectively to staff and monitored to ensure successful performance and delivery with due consideration to the management of risk, and effective delivery of service, while in accordance with city and provincial guidelines. Work undertaken must be done to uphold the goal of continuous improvement, effective and efficient execution, consistent with Council’s Six Strategic Goals.

The successful candidate will provide leadership to a Section responsible for mandates that include:

• Master Planning and Class Environmental Assessments for the City’s W/WW/SW systems;
• Development, management and updating of water, sewer, and storm water hydraulic models and implementation of inflow and infiltration reduction programs;
• Lead the implementation of flow monitoring and data collection programs across the City to provide information necessary to improve long range planning of W/WW/SW systems;
• Lead the development review process for W/WW/SW systems related to new growth in conjunction with other Planning Department partners;
• Provide advice and support for long range planning, and develop W/WW/SW infrastructure servicing strategies, policies, and staging plans;
• Completion of W/WW/SW servicing studies, secondary plans and coordination with other City sections related to new and existing infrastructure to meet growth needs;
• Provision of capacity and system analysis, and engineering support for W/WW/SW infrastructure;
• W/WW/SW support as required for Operational Teams;
• Coordination with other levels of government as necessary to manage programs and projects;
• Coordination with other stakeholders, agencies and parties having policy mandates or interests in sectional work;
• Work with councillors and community where W/WW/SW related challenges are identified to build effective solutions.


Lead teams and manage specific corporate, departmental and section programs, projects and initiatives such as:

• Developing future leaders;
• Supporting staff teams through coaching, technical troubleshooting and problem solving
• Long and short range planning of infrastructure including Master Plans and servicing analysis;
• Directly contributing and supporting City growth and development;
• Developing hydraulic model tools and procedures;
• Contribution and support for corporate energy efficiency goals and climate change strategies;
• Presentations related to water and wastewater initiatives;
• Organizational improvements through evaluation and monitoring tools for staff;
• Developing cost-benefit or statistical analysis;
• Developing procedures necessary to meet new system requirements;
• Identifying problem areas and implementing collaborative solutions;
• Interact with council and the public on various issues and lead stakeholder engagement;
• Leading project implementation teams;
• Developing Budgets.

Empower and support staff in a sectional team environment strengthened by creative leadership providing clear direction to staff on sectional mandates. Promote teamwork and integration between internal and external parties.

Ensure timely, cost effective results in compliance with corporate and legislative requirements. Manage the administrative components of assigned programs and projects including monitoring and control of budget expenditures, project documentation and record keeping.

Promote teamwork and integration between internal and external parties participating in cross-functional and cross program initiatives.

Consult or undertake liaison with municipal, provincial, and federal government agencies as well as with other public and private sector groups relevant to assigned projects and investigations.

Report regularly on the status of projects, tasks, staff performance, fiscal status and overall benefits of project activities to the Director of Water and Wastewater Planning and Capital.

Develop programs, policies and procedures for the Systems Planning Section within the Hamilton Water division with a results oriented and persistent perspective on meeting objectives.

Prepare or review technical reports and/or project findings including action recommendations for senior management and/or Council.

Participate as a department representative on various corporate committees/teams as required. Assist in preparing oral and written presentations to management on results and recommendations.

Prepare annual capital and operating budgets for the Section and monitor and control expenditures. Actively assess project expenditures and recommend changes where appropriate.

Interpret, apply and enforce the provisions of various by-laws related to the functions of the Section and recommend changes where appropriate.

Attend public meetings and may be asked to present the City’s position/actions to council the public, media and outside government bodies.

Perform other duties as assigned which are directly related to the normal functions of the job.


1. Proven demonstrated knowledge and experience in the theories and practices of water wastewater and stormwater service delivery and processes usually acquired by obtaining a relevant University Degree and proven work experience or by obtaining a Diploma in an accredited Engineering Technologist’s Course from a Community College plus demonstrated progressive work experience or a combination of relevant education and work experience.

2. Demonstrated knowledge and experience in municipal infrastructure planning and engineering process and theory including budgeting and hydraulics for large infrastructure.

3. Previous management and leadership experience gained through progressively more responsible positions preferably in a municipal environment.

4. Proven ability to work with a team of management professionals across multiple disciplines; effectively planning, organizing and leading programs, staff teams and key public / stakeholder interactions.

5. Understanding of municipal infrastructure programming, growth and development process and approvals.

6. Thorough knowledge and understanding of guidelines, statutes, acts, regulations and by-laws affecting the department/section, such as Environmental Protection Act, Planning Act, Safe Drinking Water Act, the Sustainable Water and Sewage Systems Act, the Ontario Water Resources Act, and the Clean Water Act.

7. Demonstrated ability to engage staff in a progressive leadership style within a municipal environment.

8. Ability to challenge, lead and inspire others to excel in an environment that fosters innovative approaches to problem resolution.

9. Experience in, and must have an understanding of, W/WW/SW infrastructure and technologies as they relate to municipal services.

10. Must be able to work in an independent and confidential manner, making sound judgments based on results of research and/or fieldwork.

11. Consulting skills including analysis, planning, implementation and project management and financial skills including budgeting, forecasting and reconciliation.

12. Proven organizational skills and the ability to work with very tight deadlines and competing priorities.

13. Must possess excellent verbal and written communication, presentation, interpersonal, and organizational skills.

14. Ability to deal effectively with elected officials, representatives of other levels of government, management, peers, staff and the general public.

15. Must have above-average analytical and problem solving skills.

16. Knowledge of computer software applications used in business or financial analysis and report presentation. (PeopleSoft, PowerPoint, Excel, Word, Outlook, Visio, Access, GeoMedia).

NOTE: As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Reference Check or Vulnerable Sector Screening, at their own expense, prior to beginning work in this position.


Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.


The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.

Please apply on or before: Wednesday, December 7, 2022 at 11:59pm at www.hamilton.ca/careers and reference Job ID: 18861.

Learning and Development Consultant

Ontario Clean Water Agency

Read More About This Job

Ontario Clean Water Agency
Learning and Development Consultant

The Ontario Clean Water Agency (OCWA) believes in Our Communities, Our Environment and Our People. As a trusted partner to municipalities, First Nations communities, businesses, governments and institutions across Ontario, we provide our clients with total solutions in water and wastewater. We are dedicated to working closely with our clients to help them build healthy, sustainable communities and organizations, and provide safe, reliable drinking water to thousands of Ontarians each day.

In this role, you will:
• Coordinate and deliver OCWA’s onboarding program for regional staff.
• Conduct needs assessments to determine emerging skill or competency requirements/gaps for staff.
• Utilize a training matrix to identify needs or gaps in employee training and ensure that employees are completing required training by position type and required qualifications.
• Consult/liaise with other departments, regions and subject matter experts to identify and support the development and delivery of training programs to compliance, operator certification and health & safety requirements.
• Lead projects for the design and development of training standards, training programs, industry-specific courses, and/or events that meet identified training needs.
• Provide input to the development of learning measurement and training evaluation methods and tools by assessing learning results, and evaluating instructional effectiveness and impact to ensure high-quality and effective learning outcomes.
• Support regional operations by participating in audits, by providing records and reviewing audit action items to identify any gaps that could have training implications and develop training plans to address gaps.
• Undertake frequent overnight and extended travel to locations within the assigned region of the province, including to rural and remote areas.
Location: Anywhere in Northern Ontario, Anywhere in Southern Ontario, Anywhere in Eastern Ontario

What’s in it for you?
• Flexible learning and development opportunities.
• Opportunities for career advancement and specialization with the largest provider of water and wastewater services in Ontario.
• Work with the partner of choice for more communities than any other water and wastewater service organization in Ontario for over 25 years.
• Work with an organization committed to innovation and advanced technology.
• A defined benefit pension plan; Comprehensive Health Plan; Life and Disability Insurance.
• Maternity and parental leave top-up benefits, including for adoptive parents.

What we are looking for:

Knowledge and Skills:
• Knowledge of training and presentation techniques to provide direction/guidance to associate instructors, and provide course instruction to staff and/or external clients
• Knowledge of adult education principles/practices (e.g. learning needs assessment, program design, development strategies/methods) to lead the planning, development, delivery and evaluation of Agency training programs.
• Knowledge of planning and project management methodologies to conduct training program design and development projects.
• Working knowledge of, and experience in, water and wastewater systems, with an ability to develop and deliver training in multiple platforms, including instructor-led training, virtual classrooms, E-learning, mobile learning and blended learning formats.
• Consultation skills to establish relationships with partners, stakeholders and clients with respect to training plans and strategies to support certification of water and wastewater operators.
• Excellent ability to develop curricula that meet technical, operational and legislative certification requirements.
Interpersonal, Communication and Analytical Skills:
• Excellent oral and written communication skills to develop and deliver comprehensive technical and operational training programs, make presentations and interact with a variety of internal and external contacts.
• Interpersonal, problem-solving, project management, analytical and consultation skills to participate on various committees, facilitate and coordinate comprehensive training programs, and establish effective relationships with internal and external stakeholders while obtaining feedback on learning initiatives and materials and providing guidance to management on meeting legislated training requirements.
• Proficiency in using PC-based/networked software (e.g. word processing, graphics, spreadsheet, e-mail, internet, presentation software and virtual classroom delivery) for the production and design of high-quality training materials and the development of alternative training methods, including technology-based training.
• Ability to work effectively in a cross-functional team environment.

The OPS/OCWA Commitment to diversity, inclusion, accessibility, and anti-racism:
We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy < https://www.ontario.ca/page/ontario-public-service-anti-racism-policy > and the OPS Diversity and Inclusion Blueprint < https://www.ontario.ca/page/ops-inclusion-diversity-blueprint > pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario’s Human Rights Code < http://www.ohrc.on.ca/en/ontario-human-rights-code >. Refer to the application instructions below if you require a disability-related accommodation.
Visit our website at https://ocwa.com/ to learn more about OCWA and to view all current opportunities.
Salary Range: $69,425 – $100,036 per annum

Additional information:

• 3 Permanent, Anywhere in Northern Ontario, Anywhere in Southern Ontario, Anywhere in Eastern Ontario
Please apply by e-mail, only, with an application or resume and a covering letter (PDF format preferred) saved as JOB ID – First Last Name, clearly, completely and concisely showing how you meet what we are looking for, and quoting Job ID 191074 (File No. OCWA-258-22-TRA), by Tuesday, November 29, 2022, to:
Ontario Clean Water Agency
Hiring Manager: Sylvia Murcia
Attention: Human Resources
Email: jrock-alderson@ocwa.com

Only those applicants selected for further screening or an interview will be contacted.
Ontario Clean Water Agency is an equal opportunity employer
We will accommodate your needs under the Ontario Human Rights Code

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